” . . . obviously can’t make decisions on your own.”
Internet friend Sabrina sent us word of this news item out of St. Louis, in which Big Girl Tia ordered a dress from Ultimate Bride to wear to a wedding, and the store decided unilaterally to order a different dress for her:
When she got the gown, she looked at the tag and noticed that it wasn’t by the designer that she thought she’d chosen. When she asked the store what was up with the dress, they told her that the store ordered another dress because they thought the one she’d chosen wouldn’t “work for somebody of her size.”
Now, Francesca’s first question is “what does that mean, will not ‘work’? Does the dress come in her size, or did they decide she simply wouldn’t look good in it? What is going on?”
But of course, from the consumer point of view — regardless of the size or weight of said consumer — the point is that the store either couldn’t or wouldn’t provide Tia with what she asked for, but rather than work with her to decide what to get instead, they went ahead and ordered something different for her without asking first!
Tia is asking for a 50% refund, but the store is not cooperating.
The story is complicated by the fact that Tia did not notice immediately that it was a different dress. In fact, the Eden Bridal dress provided by the store was so similar to the Bill Levkoff dress she ordered, that she had the dress altered before noticing the discrepancy. This probably explains why she is asking for only a 50% refund, rather than 100%.
If you click on the site, there is a poll at the bottom, asking readers what they think Tia should do: Take the $75 back the store is offering (out of the $230.50 she paid); insist on 50% back; insist on 100% back; or do nothing since the dress she got was so similar to what she ordered.
What say you, readers?