Comments on: “Somebody of Your Size . . . “ http://manolobig.com/2008/09/29/somebody-of-your-size/ Fashion, Lifestyle, and Humor for the Plus Sized Woman. Thu, 24 May 2012 22:50:39 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Abigail http://manolobig.com/2008/09/29/somebody-of-your-size/comment-page-1/#comment-98293 Abigail Fri, 09 Jan 2009 21:42:18 +0000 http://manolobig.com/2008/09/29/somebody-of-your-size/#comment-98293 Has she tried reporting them to the BBB or Angie's List? That typically scares a company straight. Has she tried reporting them to the BBB or Angie’s List? That typically scares a company straight.

]]> By: Rachel of Cyberia http://manolobig.com/2008/09/29/somebody-of-your-size/comment-page-1/#comment-71210 Rachel of Cyberia Tue, 07 Oct 2008 00:29:23 +0000 http://manolobig.com/2008/09/29/somebody-of-your-size/#comment-71210 I've had lots of friends and relatives-of all ages and sizes- who got jerked sround by bridal stores, so this type of behavior is typical. I don't think I know anyone who had a good experience with bridal shops. I’ve had lots of friends and relatives-of all ages and sizes- who got jerked sround by bridal stores, so this type of behavior is typical. I don’t think I know anyone who had a good experience with bridal shops.

]]> By: Sarah http://manolobig.com/2008/09/29/somebody-of-your-size/comment-page-1/#comment-68364 Sarah Wed, 01 Oct 2008 18:20:20 +0000 http://manolobig.com/2008/09/29/somebody-of-your-size/#comment-68364 Exactly. Is there a price difference between the two designs and which did she actually PAY for? The conduct of the store is astounding. Astoundingly bad. Exactly. Is there a price difference between the two designs and which did she actually PAY for? The conduct of the store is astounding. Astoundingly bad.

]]> By: Twistie http://manolobig.com/2008/09/29/somebody-of-your-size/comment-page-1/#comment-68066 Twistie Wed, 01 Oct 2008 01:08:05 +0000 http://manolobig.com/2008/09/29/somebody-of-your-size/#comment-68066 That's interesting, Melissa B. If that's the case, then the store has even less of a pinkie toe to stand on. Now why didn't I think to do that bit of research? Clearly you inherited all the brains. That’s interesting, Melissa B. If that’s the case, then the store has even less of a pinkie toe to stand on.

Now why didn’t I think to do that bit of research?

Clearly you inherited all the brains.

]]> By: Melissa B. http://manolobig.com/2008/09/29/somebody-of-your-size/comment-page-1/#comment-68028 Melissa B. Tue, 30 Sep 2008 23:28:28 +0000 http://manolobig.com/2008/09/29/somebody-of-your-size/#comment-68028 Incidentally, I just Googled the size charts for Bill Levkoff (the designer of Tia's original gown) and Eden Bridals (the designer of the replacement gown) and both go up to size 28. So I'm not sure I believe that the original gown didn't come in her size. My guess? The salon ordered the cheaper Eden gown in the hopes that they could pocket the difference without anyone noticing. When called on their tactics, they blamed her size. Incidentally, I just Googled the size charts for Bill Levkoff (the designer of Tia’s original gown) and Eden Bridals (the designer of the replacement gown) and both go up to size 28. So I’m not sure I believe that the original gown didn’t come in her size. My guess? The salon ordered the cheaper Eden gown in the hopes that they could pocket the difference without anyone noticing. When called on their tactics, they blamed her size.

]]> By: Melissa B. http://manolobig.com/2008/09/29/somebody-of-your-size/comment-page-1/#comment-67993 Melissa B. Tue, 30 Sep 2008 22:04:17 +0000 http://manolobig.com/2008/09/29/somebody-of-your-size/#comment-67993 Tia is clearly a very reasonable person. She recognizes that she accepted and altered the wrong dress, but wants 50% of her costs back since the shop did, in fact, order the wrong gown. If the shop had been smart they would have taken her up on this very sensible and fair compromise. I hope this story is spread all over the internet and that Tia gets 100% of her money back -- 50% for receiving the wrong dress, and 50% for the appalling way she's been treated. Tia is clearly a very reasonable person. She recognizes that she accepted and altered the wrong dress, but wants 50% of her costs back since the shop did, in fact, order the wrong gown. If the shop had been smart they would have taken her up on this very sensible and fair compromise.

I hope this story is spread all over the internet and that Tia gets 100% of her money back — 50% for receiving the wrong dress, and 50% for the appalling way she’s been treated.

]]> By: Grace http://manolobig.com/2008/09/29/somebody-of-your-size/comment-page-1/#comment-67872 Grace Tue, 30 Sep 2008 15:41:27 +0000 http://manolobig.com/2008/09/29/somebody-of-your-size/#comment-67872 The store is to blame, and they owe her a full refund. As several people have noted, she had a contract with the store, and they did not deliver the gown she had ordered and paid for. Unless the contract had a clause stating that the store could offer a comparable replacement if the original gown was unavailable, I don't see a legal basis for the store to claim that they fulfilled the contract. The store's argument that she didn't realize the change until after the alterations is BS - when you go in for a fitting and alterations, the gown usually doesn't look like the finished gown, and I can easily imagine myself being confused in the same situation. The store has acknowledged that they should have told her the original gown was unavailable, and given her the choice of what she wanted to do; instead, they decided to do the switch without informing her - basically treating her like a dumb girl who could be swindled. Adding the nasty and untruthful comment about her size just makes it worse - the explanation that the original dress wouldn't look good on someone her size is nonsensical, because a) the dress didn't come in her size, and b) they found her a dress that was almost the same, so how was the style not suitable for her. I hope the store wakes up and gives her the full refund, but if this was me, I would already have filed suit in small claims for the full amount, claiming fraud. The customer relations damage to the store is already bad - I can't imagine they wouldn't want to get this resolved. The store is to blame, and they owe her a full refund. As several people have noted, she had a contract with the store, and they did not deliver the gown she had ordered and paid for. Unless the contract had a clause stating that the store could offer a comparable replacement if the original gown was unavailable, I don’t see a legal basis for the store to claim that they fulfilled the contract.

The store’s argument that she didn’t realize the change until after the alterations is BS – when you go in for a fitting and alterations, the gown usually doesn’t look like the finished gown, and I can easily imagine myself being confused in the same situation. The store has acknowledged that they should have told her the original gown was unavailable, and given her the choice of what she wanted to do; instead, they decided to do the switch without informing her – basically treating her like a dumb girl who could be swindled. Adding the nasty and untruthful comment about her size just makes it worse – the explanation that the original dress wouldn’t look good on someone her size is nonsensical, because a) the dress didn’t come in her size, and b) they found her a dress that was almost the same, so how was the style not suitable for her.

I hope the store wakes up and gives her the full refund, but if this was me, I would already have filed suit in small claims for the full amount, claiming fraud. The customer relations damage to the store is already bad – I can’t imagine they wouldn’t want to get this resolved.

]]> By: Christine http://manolobig.com/2008/09/29/somebody-of-your-size/comment-page-1/#comment-67827 Christine Tue, 30 Sep 2008 12:27:26 +0000 http://manolobig.com/2008/09/29/somebody-of-your-size/#comment-67827 I think the store is fully to blame. Beyond insulting her, they ordered the wrong dress on purpose and then tried to blame her for not being the correct size. From that point on, she shouldn't have to figure out the brand names versus manufacturer's names. This is an example where the owner should stand up and take the hit like a professional, apologize to the customer and try to get her the right dress, though I doubt she wants to deal with them again. I think the store is fully to blame. Beyond insulting her, they ordered the wrong dress on purpose and then tried to blame her for not being the correct size. From that point on, she shouldn’t have to figure out the brand names versus manufacturer’s names.

This is an example where the owner should stand up and take the hit like a professional, apologize to the customer and try to get her the right dress, though I doubt she wants to deal with them again.

]]> By: SaraDarling http://manolobig.com/2008/09/29/somebody-of-your-size/comment-page-1/#comment-67704 SaraDarling Tue, 30 Sep 2008 03:15:54 +0000 http://manolobig.com/2008/09/29/somebody-of-your-size/#comment-67704 While I do agree that it's less of a disaster than it could have been considering she didn't even notice it was the wrong dress, so it couldn't have been that bad, that is some seriously unconscionable behavior on the part of the retailer. While I'm no legal expert, the suggestion that the store's behavior was technically fraud does make sense. If she paid for it with a credit card, I'd expect if she made enough of a stink with her credit card company they'd charge it back for her -- while the credit card terms for most companies give one only a limited period of time to do this, they'll usually bend on that to keep a customer. While I do agree that it’s less of a disaster than it could have been considering she didn’t even notice it was the wrong dress, so it couldn’t have been that bad, that is some seriously unconscionable behavior on the part of the retailer. While I’m no legal expert, the suggestion that the store’s behavior was technically fraud does make sense. If she paid for it with a credit card, I’d expect if she made enough of a stink with her credit card company they’d charge it back for her — while the credit card terms for most companies give one only a limited period of time to do this, they’ll usually bend on that to keep a customer.

]]> By: Dent http://manolobig.com/2008/09/29/somebody-of-your-size/comment-page-1/#comment-67635 Dent Mon, 29 Sep 2008 22:47:29 +0000 http://manolobig.com/2008/09/29/somebody-of-your-size/#comment-67635 I'm on the fence on this one, unfortunately. I agree completely that what the store did was inexcusable and totally wrong. I hope that for their mistake and refusal to work with the customer after the fact they never receive good business again. However... I am torn on the fact that the customer did not verify that she got what she ordered. I realize how easy it would be to mistake a black strapless dress as the one you ordered. But wouldn't she have a receipt to check against? I am a firm believer that when you make a purchase, as the consumer you have the responsibility of making sure you received what you paid for. If Tia had noticed the discrepancy BEFORE altering the dress, than I believe she absolutely has every right to a full refund. However she didn't check until afterward. I think a 50% refund is fair considering the store can't take the dress back after alterations. What if the store hadn't deliberately ordered that dress for her instead of the one Tia wanted? What if the designer simply sent the wrong dress, and she altered that before realizing the mistake? I realize the situation is different than what I'm positing, but it's still food for thought. I’m on the fence on this one, unfortunately. I agree completely that what the store did was inexcusable and totally wrong. I hope that for their mistake and refusal to work with the customer after the fact they never receive good business again.

However…

I am torn on the fact that the customer did not verify that she got what she ordered. I realize how easy it would be to mistake a black strapless dress as the one you ordered. But wouldn’t she have a receipt to check against? I am a firm believer that when you make a purchase, as the consumer you have the responsibility of making sure you received what you paid for. If Tia had noticed the discrepancy BEFORE altering the dress, than I believe she absolutely has every right to a full refund.

However she didn’t check until afterward. I think a 50% refund is fair considering the store can’t take the dress back after alterations.

What if the store hadn’t deliberately ordered that dress for her instead of the one Tia wanted? What if the designer simply sent the wrong dress, and she altered that before realizing the mistake? I realize the situation is different than what I’m positing, but it’s still food for thought.

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